These Terms & Conditions (“Terms”) govern your access to and use of the Novostead website, applications, tools, directories, content, and related services (collectively, the “Services”). By accessing or using the Services, you agree to these Terms.
Important: Novostead is an educational information service. We do not provide medical advice and we are not a healthcare provider. If you do not agree to these Terms, do not use the Services.
1) Who we are
Novostead (“Novostead,” “we,” “us,” “our”) operates the Services.
Contact:
- Email: support@novostead.com
- Address: Novostead, [Insert Address, City, State, Country]
2) Eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Services. By using the Services, you represent that you meet this requirement.
3) Changes to these Terms
We may update these Terms from time to time. If we make material changes, we may post a notice on the Services or update the “Last updated” date above. Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms.
4) Accounts, authentication, and security
Some features require creating an account.
You agree to:
- provide accurate information where requested
- keep your login credentials secure
- notify us promptly of unauthorized account use
You are responsible for activity that occurs under your account.
5) No medical advice; no clinician–patient relationship
Educational purpose only All content on Novostead—including guides, blog posts, tools, scores, evidence grades, summaries, clinic listings, trial listings, cost estimates, and communications—is provided for informational and educational purposes only.
Not medical advice Nothing on Novostead constitutes:
- medical advice
- diagnosis
- treatment
- prescriptions
- medical clearance
- emergency guidance
No clinician–patient relationship Using the Services does not create a doctor–patient relationship or any other healthcare provider relationship between you and Novostead, or between you and any clinic/provider listed on the Services.
Emergency If you think you may have a medical emergency, call your local emergency number immediately.
6) Directory listings (clinics, tests, trials, companies, etc.)
The Services may include directories of:
- clinics and service providers
- diagnostic tests and providers
- clinical trials and recruiting information
- tools and calculators
- companies and research entities
No endorsement Listings are provided for navigation and transparency. Inclusion in our directory does not imply endorsement.
Accuracy and currency We attempt to present information accurately and may include “Last reviewed” or “Last synced” dates. However, information may be incomplete, outdated, or incorrect. You should independently verify all critical details (price, availability, eligibility, credentials, and regulatory status) directly with the provider or primary source.
7) Clinical trials information
Clinical trial information may be sourced from third-party registries (e.g., ClinicalTrials.gov) and/or submissions.
- Eligibility is determined only by the trial team.
- We do not guarantee that any trial is recruiting, that you qualify, or that a trial is appropriate for you.
- You should rely on the official registry record and direct communication with the study team.
8) Tools, calculators, converters, and estimators
Tools may generate outputs based on user inputs and assumptions.
- Outputs are estimates and may be inaccurate or incomplete.
- Tools do not provide medical advice or individualized recommendations.
- You are responsible for verifying results and consulting qualified professionals before acting.
9) Evidence grades, “Intelligence Scores,” and methodology
Novostead may display evidence grades, transparency checks, or scores. These are intended to help users interpret information and ask better questions.
- Scores/grades are not medical conclusions, not guarantees, and not endorsements.
- Scores/grades may change as evidence evolves or as listings are updated.
- Methodologies are described on our methodology pages (e.g., /methodology/evidence-grades, /methodology/intelligence-score) and may be updated over time.
10) AI-generated content and summaries
Some content may be AI-assisted or AI-generated (e.g., summaries). Where provided, such content:
- is for informational purposes only
- may contain errors or omissions
- must be interpreted in conjunction with cited sources
AI output is not a substitute for professional judgment.
11) “Verified” badges, monitoring, and verification standards
Novostead may offer verification programs (e.g., “Verified by Novostead”) based on a published checklist or standard.
- Verification reflects completion of defined checks as of a specific date.
- Verification does not guarantee safety, efficacy, quality of care, or outcomes.
- Verification is not a medical certification or government accreditation.
- Where applicable, see /verification-standard for details.
12) Concierge services and “request intro” features
Novostead may offer non-medical concierge features, such as:
- provider shortlists
- pricing/transparency checklists
- introductions or inquiry routing to clinics/providers
No medical care Concierge services do not include medical advice or treatment decisions.
No guarantee We do not guarantee:
- provider availability
- booking acceptance
- response times by third parties
- eligibility for services or trials
- outcomes of any procedure, test, or treatment
Third-party responsibility Providers are independent third parties. Any relationship you form with a provider is solely between you and that provider.
13) Payments, subscriptions, and fees (if applicable)
Some features may be offered for a fee (e.g., Novostead Pro, exports, advanced alerts, verification/monitoring programs).
If you purchase a paid plan:
- you agree to pay all fees and taxes as presented at checkout or on an invoice
- you authorize us (or our payment processor) to charge your payment method where applicable
- you agree that paid features may change over time
Refunds Unless required by law or stated in writing for a specific product, payments are non-refundable. We may offer refunds at our discretion.
14) User submissions, reviews, and community content
Users may be able to submit clinics, edits, comments, reviews, or other content (“User Content”).
By submitting User Content, you represent that:
- you have the right to submit it
- it is accurate to the best of your knowledge
- it does not violate laws or others’ rights
License to Novostead You grant Novostead a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, publish, display, and distribute your User Content in connection with the Services.
Moderation We may remove or restrict User Content at any time for any reason, including violations of these Terms or risk of harm/misinformation.
15) Prohibited uses
You agree not to:
- use the Services for unlawful purposes
- post false, misleading, defamatory, or harassing content
- impersonate others or misrepresent affiliations
- attempt to scrape or harvest data at scale without permission
- interfere with security features or access controls
- reverse engineer or exploit the Services
- introduce malware or attempt denial-of-service attacks
We may suspend or terminate accounts that violate these Terms.
16) Intellectual property
The Services, including site design, logos, text, data organization, scores/grades presentation, and software, are owned by Novostead or its licensors and protected by intellectual property laws.
You may not copy, reproduce, distribute, sell, or create derivative works from the Services without our written permission, except as permitted by law.
17) Third-party links and services
The Services may link to third-party websites (clinics, registries, publications, tools). We do not control third-party sites and are not responsible for their content, policies, pricing, or services.
Your use of third-party sites is at your own risk and subject to their terms.
18) Privacy
Our collection and use of personal data is described in our Privacy Policy: /privacy.
You agree that your use of the Services is subject to the Privacy Policy.
19) Disclaimers
No warranties The Services are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
No guarantee of outcomes We do not guarantee health outcomes, eligibility for trials, provider availability, pricing accuracy, or any result from using the Services.
20) Limitation of liability
To the maximum extent permitted by law, Novostead and its affiliates, officers, directors, employees, contractors, and licensors will not be liable for any indirect, incidental, consequential, special, or punitive damages, or any loss of profits, data, goodwill, or other intangible losses arising from or related to your use of the Services.
To the maximum extent permitted by law, Novostead’s total liability for any claim related to the Services will not exceed the amount you paid to Novostead for the Services in the 12 months prior to the event giving rise to the claim (or $100 if you paid nothing), whichever is greater.
Some jurisdictions do not allow certain limitations; in that case, liability is limited to the maximum extent permitted.
21) Indemnification
You agree to indemnify and hold harmless Novostead from any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising from:
- your use of the Services
- your violation of these Terms
- your User Content
- your violation of any rights of another party
22) Termination
We may suspend or terminate your access to the Services at any time, with or without notice, if we believe you violated these Terms or if required for safety or legal reasons.
You may stop using the Services at any time.
23) Governing law
These Terms are governed by the laws of [Insert Jurisdiction], without regard to conflict of law rules.
24) Dispute resolution
Any disputes arising from these Terms will be brought in the state or federal courts located in [Insert Venue], and you consent to that jurisdiction and venue.
25) Miscellaneous
- Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
- Assignment: You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or asset sale.
- Entire agreement: These Terms and referenced policies constitute the entire agreement between you and Novostead about the Services.
- No waiver: Our failure to enforce any right is not a waiver of that right.
26) Contact
Questions about these Terms:
- Email: support@novostead.com